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- Service Excellence Recognition
11 August 2025
Service Excellence Recognition
L–R: Catherine House Client Services Manager Deirdre Flynn; Director Julie Duncan; Philanthropy and Engagement Manager Jaylee Cooper (FGLF) (MFIA); Former Senator of Australia Natasha Stott Despoja; Catherine House Supported Accommodation Services Team Leader Cristy Pamment.
We are proud to share that we have been provisionally certified under the Australian Service Excellence Standards (ASES) for the outstanding work in providing supportive housing services in South Australia.
The rigorous assessment process involved months of preparation, a detailed evidence submission, and multiple days of interviews and site visits.
We received a strong endorsement of our values-led approach, commitment to client outcomes and staff compassion and professionalism.
Key strengths highlighted included:
- Clinical Governance and Practice Frameworks
- Respectful client engagement
- Strong partnerships
- Collaborative service delivery
We are delighted with this result and couldn’t be prouder of our highly dedicated team.
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